Refund policy

Returns & Exchanges

All sales are FINAL

We currently do not accept returns or exchanges unless the item is defective or incorrect. 

For any questions, please contact us at theeteegenius@gmail.com.

Lost, Stolen, or Damaged Packages

• If your package is lost or stolen after delivery confirmation, please contact the carrier for resolution.
• If your package arrives damaged, please email us within 7 days of receipt with photos of the item and packaging for assistance.
• Please include your full name, order number and email address used when order was placed. 

Address Accuracy

Please ensure your shipping address is correct before placing your order. TeeGenius is not responsible for orders shipped to incorrect addresses provided by the customer.